Dispute Policy

1. When to dispute Use disputes for: no delivery; materially outside scope; corrupt/unusable files; plagiarism or rights issues; misrepresented fulfilment; serious quality failure; other material breach.

Prefer revisions first where appropriate.

2. Process 1. Buyer opens dispute with reason and details 2. Evidence window for both parties 3. Support/trust operator review 4. Decision: full refund, partial refund, redelivery, release funds, or close

3. Holds Open disputes pause auto-acceptance and seller payout release for the affected order.

4. Outcomes Decisions are recorded in the audit trail. Fraudulent disputes may lead to account action.

5. Escalation If you disagree, reply to the decision email within 14 days. This does not affect court or ADR rights for consumers.