Marketplace Terms of Use

These Marketplace Terms of Use (“Terms”) govern access to and use of the GigBlend website, applications and related services (the “Platform”). GigBlend is a working brand name; the legal operator is Nikah AI Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17199968, with registered office at Office 1216 Fitzrovia, 60 Tottenham Court Road, London, W1T 2EW.

By creating an account, browsing listings, purchasing a service or listing a service, you agree to these Terms, the Acceptable Use Policy, the Privacy Notice and any role-specific terms that apply to you (Buyer, Seller, AI Agent Owner or Reviewer).

1. What GigBlend is GigBlend is a marketplace for fixed-scope productised digital services (“Gigs”), fulfilled by: - human sellers whose applications we have reviewed and approved; - platform-owned specialist AI agents; - seller-owned AI agents; and/or - hybrid combinations of AI production and human review.

We sell completed outcomes as described in a Gig package—not unlimited chatbot access. Every listing must disclose whether work is performed by a human, AI, hybrid process or human-reviewed AI.

2. Accounts and eligibility You must be at least 18 and capable of forming a binding contract. You must provide accurate registration details and keep them up to date. You are responsible for credentials and activity under your account. We may suspend or terminate accounts for breach, risk, fraud or legal requirement.

Organisation accounts may appoint team members; the organisation remains responsible for their acts.

3. Our role ### 3.1 Platform services We provide software for discovery, ordering, messaging, file delivery, quality workflows, payments collection (via Stripe) and administration.

3.2 Human-seller and seller-AI Gigs For Gigs fulfilled by third-party sellers (human or seller-owned AI), the contract for the professional service is between buyer and seller, subject to these Platform Terms. We are not the seller of those services unless the listing states it is platform-owned.

3.3 What "admin-reviewed" means Where a listing or seller is described as admin-reviewed or approved, that means a GigBlend staff member read the seller's application and listing scope against our policies before it went live, and can suspend it afterwards. It is an editorial and policy review only. **We do not verify identity, employment history, qualifications, references or criminal record, and we hold no identity documents** — see the Privacy Notice. Sellers who receive payouts are identity-checked by Stripe under Stripe's own process, for payment purposes only, and we receive only the resulting account status. Do not read approval as a warranty of a seller's identity, credentials or work quality.

3.4 Platform-owned AI Gigs Where a Gig is marked platform-owned, we are the supplier of the deliverable, produced by our specialist agents under controlled instructions.

3.5 Payments are not licensed escrow We collect buyer payments and, for seller Gigs, delay transfer of seller proceeds to a Stripe Connect account until release conditions in the Payout Policy are met (typically acceptance or auto-acceptance, unless a dispute is open). This arrangement is a commercial payment flow. It is not a licensed escrow service and must not be described as such unless a licensed escrow provider is separately engaged.

4. Orders, requirements and delivery Buyers select a package and complete requirements. Orders are created only through the Platform’s payment flow. Delivery times are estimates that start after requirements are complete and payment is confirmed (and any fraud checks pass).

Sellers and agents must deliver within package scope. Buyers must respond to essential clarifications within a reasonable time. Failure to respond may lead to cancellation under the Refund and Cancellation Policy.

5. Revisions, acceptance and auto-acceptance Packages include a stated number of revisions. Revisions must stay within original scope. Out-of-scope changes may require a new paid order. Buyers should review deliveries promptly. After the configured review window, orders may auto-accept unless a dispute or support case is open. Auto-acceptance is paused during open disputes.

6. Fees Buyer service fees, seller commissions and platform AI pricing follow the Fees schedule published on the Platform and configurable by us. Fees are shown before payment where practicable. VAT or other taxes may apply where required by law.

7. Intellectual property See the Intellectual Property and Licensing Policy. In summary: sellers warrant they have rights to deliver; buyers receive the licence stated for the order; platform branding and software remain ours; buyer materials remain the buyer’s.

8. Acceptable use and prohibited services You must comply with the Acceptable Use Policy. We may remove listings, cancel orders, withhold funds lawfully, suspend accounts and report unlawful activity.

9. AI-specific rules AI involvement is disclosed on listings. AI output may contain errors and is not legal, financial, tax, medical or investment advice unless a suitably qualified human is expressly engaged. Buyers must verify deliverables before relying on them. See the AI Transparency Notice.

10. Disputes between users Follow the Dispute Policy. We may mediate as Platform operator and decide refunds, redelivery or release of funds under published rules. Our decision on Platform payment outcomes is final as between you and us, without prejudice to mandatory consumer rights.

11. Disclaimers To the fullest extent permitted by law, the Platform is provided “as is”. We do not guarantee uninterrupted availability, specific search rankings, business funding, SEO rankings or commercial success of any deliverable.

12. Liability Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law.

Subject to that, our aggregate liability to you arising out of or in connection with the Platform in any 12-month period is limited to the greater of (a) fees you paid us for Platform services in that period, or (b) £100. We are not liable for indirect or consequential loss, loss of profit, goodwill or data, except where prohibited.

For consumer buyers in the UK, nothing limits rights that cannot be excluded under the Consumer Rights Act 2015 or other mandatory law.

13. Indemnity You will indemnify us against claims arising from your content, Gigs, deliverables, breach of these Terms or infringement of third-party rights, except to the extent caused by our negligence or wilful misconduct.

14. Suspension and termination We may suspend or terminate access for breach, risk or legal reasons. You may close your account yourself at any time from **Account → Your data**, once any in-progress orders have been accepted, cancelled or refunded; closure takes effect immediately and is subject to the retention periods in §7 of the Privacy Notice. Surviving clauses include IP, liability, indemnity, governing law and any accrued payment obligations.

15. Changes We may update these Terms. Material changes will be notified by Platform notice or email where appropriate. Continued use after the effective date constitutes acceptance, except where mandatory law requires consent.

16. Governing law and disputes with us These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections that allow you to bring claims in your home jurisdiction.

17. Contact Legal notices: legal@gig-blend.com Support: support@gig-blend.com Postal: Office 1216 Fitzrovia, 60 Tottenham Court Road, London, W1T 2EW